True organizational knowledge lies with the people who do the work. Involving them in the process leads to buy-in and better documentation of processes, value and expected outcomes. Skilled internal experts may serve as resources for information, can be instrumental in training and development, and can serve as facilitators and coaches of team members.
Our work has shown that a well-run and comprehensive knowledge management process is widely used throughout the organization. Existing staff use the information as a key reference tool. New employees (and employees who transfer positions) find the guides invaluable timesavers as they learn their new roles and become contributing team members more quickly.
So what are nine critical parts to capturing and managing organization knowledge?
- Identify major content/process areas
- Develop competencies and quality metrics
- Interview skilled and experienced associates
- Document procedures and processes
- Develop tools and forms
- Facilitate classroom training
- Provide follow-up and refresher web-based learning modules
- Centralize document management
- Document lessons learned and conduct after action reviews
By capturing and regularly updating internal knowledge, your organization can avoid losing valuable information and continue on the path to long-term success.
What Our Clients Say
“I’m astounded that, with the range of experience my employees had (from 6 weeks to 13 years), that every one of them was excited about the training and that they all benefited tremendously. Thank you.”
– James C. Dodge, President, Brad Bern Corporation
“I don’t know how you take all of this information, dissect it, organize it and turn it into something that is so easy to use and is so accessible in terms of everything that an employee needs to fulfill the responsibilities of their positions.”
— Wastewater Administration Superintendent, Metropolitan Sewer District of Greater Cincinnati