Resolving Conflict
in the Workplace

This workshop takes you through a time-proven 7-step process for resolving conflict. You learn how to get those involved in the conflict to stop focusing on personalities and become an active part of the solution.

Workshop Contents

• Identify various conflict management methods and determine when to use each method.
  
  
• Define the dimensions of conflict.
  
  
• Work through the Conflict Resolution Process.
  
  
• Apply the Conflict Resolution Process to a real-life situation.
  
  
• Develop a plan for implementation and follow-up.

Developing Effective
Work Relationships

Managing Stress
in the Workplace

Resolving Conflict
in the Workplace

Delivering Unparalleled
Customer Service

Problem Solving and
Decision Making

Communicating
Effectively

Gaining
Cooperation

Managing Multiple
Priorities

Getting the Most
Out of Others

Coaching for
Development

Building
Effective Teams

Self-Directed
Work Team Process

Communiqué Productions
Mailing Address: PO Box 13302
Hamilton, OH 45013-0302
Office Address: 270 Northland Blvd, Suite 211
Cincinnati, OH 45246
513-868-6700 Office number
800-378-2321(Outside Ohio)
513-868-0078 Fax number
info@jobtools.com