Delivering Unparalleled Customer Service

In this workshop, we help you identify customer expectations and strategize how to provide customer service that exceeds those expectations. We review the components of customer service and help you find better ways to respond to and communicate with customers.

Workshop Contents

• Make Customer Service your top priority and primary job responsibility.
  
  
• Identify your customers' expectations and plan how to meet them.
  
  
• Review the components of exceptional customer service: knowledge, relationship building, communication, follow-through and commitment.
  
  
• Set goals to capitalize on your strengths and develop skills in other areas to improve skills.

Developing Effective
Work Relationships

Managing Stress
in the Workplace

Resolving Conflict
in the Workplace

Delivering Unparalleled
Customer Service

Problem Solving and
Decision Making

Communicating
Effectively

Gaining
Cooperation

Managing Multiple
Priorities

Getting the Most
Out of Others

Coaching for
Development

Building
Effective Teams

Self-Directed
Work Team Process

Communiqué Productions
Mailing Address: PO Box 13302
Hamilton, OH 45013-0302
Office Address: 270 Northland Blvd, Suite 211
Cincinnati, OH 45246
513-868-6700 Office number
800-378-2321(Outside Ohio)
513-868-0078 Fax number
info@jobtools.com