Powerful Secrets to Employee Engagement
As successful leaders know, it is the employees closest to the work and to the customer who are the ones with solutions to what really matters. And ownership at the frontline is critical to the success of organizations. Managers and supervisors need every team member to bring every bit of their brainpower, creativity and courage to work in order to increase the odds of successfully addressing the challenges of surviving and thriving in this present economy. How organizations identify and deal with new opportunities will determine when the organization succeeds and thrives, merely survives, or even fails. Accepting and embracing change can result in new products/services, new processes, new technologies, new operational approaches—the possibilities are endless.
When employees enter our offices or meet with us and ask questions, we are usually quick with answers. Our impression is that we’re supposed to have all of the “know-how” and we are often under the mistaken belief that our employees look to us to be the “experts.” Well, not any more. Long gone is the day when a supervisor or manager can be the expert in all areas of an operation. Today, everything is too complex, too diversified, too technologically driven. We must rely on our team members in frontline positions to provide the organization with exceptional skills in a variety of areas. Without these experts, the work the supervisor and manager are responsible for overseeing and managing day in and day out simply would not get done.
What we need is transformation in the workplace. Pivotal to this transformation is providing opportunities for employees to demonstrate leadership on the job every day. This means that managers and supervisors need to be open to what they may consider maverick ideas, that they foster an environment where others can disagree and still ensure something good results, that innovation is encouraged and implemented by those closest to and actually performing the work.
Imagine what your organization could accomplish if a significant percentage of an individual’s potential was brought to bear on the work of the organization. And then multiply that increase in potential by the number of employees in the organization.
Ready to find out how to engage your team’s full potential?
What Our Clients Say
“It was different than other training I’ve had because there was more interaction with others in the class, less lecturing and opportunities to input into policies, processes and situations.”
John Schroer, Communications Consultant, Cincinnati Bell Wireless
“Participants learn in spite of themselves. The learner-centered approach draws you in and gets you involved. Paralleling the training with relevant issues that happen in your ‘real work world’ makes the information useful and improves the retention.”
National Account Manager, LensCrafters